This agreement is between Dynamic Global Group (a sole trader business in Perth, Western Australia, "we", "us") and the business that signs up to use TradieRates ("you"). It applies when the owner of the business ticks "I agree", and covers everyone who uses TradieRates for the business.
We have kept it in plain English. If anything is unclear, ask us: joseph@dynamicglobal.com.au.
1. What TradieRates is
TradieRates is online software for pricing trade work. It includes quoting tools built from your own rates, times and materials, site visits, saved quotes, proposals and PDFs, connections to other apps (such as Jobber), and the website your team signs in to.
2. Your account and your team
- The owner is responsible for who is given a login and what they can do (owner, admin, quoter or site visits). An admin can do everything for the business except manage the subscription and card, or add, change or remove owners and admins.
- Keep passwords private. Tell us straight away if you think someone has used a login without permission.
- You must give us accurate business details and keep them up to date.
3. Fees
Current prices, all including GST:
- Building a quoting tool: $199 per quoting tool, charged once when it is built. It is never reduced for part of a year.
- Platform fee: $99 a year.
- Quoting tool licence: $49 a year for each quoting tool switched on.
The platform fee and licences are charged together as one yearly total and renew automatically each year until cancelled. A quoting tool switched on part-way through your year is charged for the rest of that year only (pro-rata); from the next renewal it is charged in full. Settings → Subscription always shows your current total and renewal date.
Any free period or special offer applies only if we have agreed it in writing or it is shown in your Subscription screen. A free period may need a card to start; nothing is charged until it ends.
Refining and fixing quoting tools you already have is included in your subscription.
We may change our prices. We will tell you at least 30 days before a change affects you, and it applies from your next renewal.
4. Paying
- Payments are taken by card through Stripe. We never see or store your card number.
- If a payment fails, Stripe will retry and email you. If the subscription is still unpaid 14 days after it was due, TradieRates is locked until it is paid. The owner can still open Settings to pay, and nothing is deleted.
- Tax invoices are emailed by Stripe and can be downloaded from Settings → Subscription → Update card & invoices.
5. Cancelling
- You can cancel any time in Settings → Subscription → Update card & invoices. TradieRates keeps working until the end of the year you have paid for, and then stops renewing.
- Fees already paid are not refunded, except where the law requires it. Switching a quoting tool off part-way through a year does not give a refund; it simply is not charged at the next renewal.
- After your subscription ends, your information is kept for 90 days so you can come back and pick up where you left off, then deleted (see the Privacy Policy). You can ask for a copy of your prices and quotes before then.
6. Your rates, your data
- Your rates, prices, times, methods, customer details, site visits, quotes and proposals belong to you.
- We never share your prices, times, methods or customer information with any other business, and we never recommend your methods to anyone else.
- We may learn general, non-identifying patterns about how trade jobs are structured (for example, that a job has preparation, the work itself, and a clean-up) to improve TradieRates for everyone. This never includes your figures or anything that identifies you or your customers.
- You give us permission to store and process your information only to provide TradieRates, support you, and keep the system secure. How we handle personal information is set out in the Privacy Policy.
- You are responsible for having your customers' permission to store their details and photos in TradieRates.
7. Our software
- TradieRates (the software, its design and the way the quoting tools are built) belongs to Dynamic Global Group. We give you a licence to use it for your business while your subscription is active.
- Please don't copy, resell, or try to take apart the software, give access to other businesses, or use it for anything unlawful.
8. Checking your quotes
TradieRates works out prices from the rates, times, materials and measurements you give it. You are responsible for checking every quote and proposal before you send it, and for the prices you agree with your customers. If something looks wrong, tell us and we will fix it.
9. Other apps
TradieRates can connect to other services such as Jobber and Stripe. Those services have their own terms, and we are not responsible for how they work or if they are unavailable. You can disconnect them at any time.
10. Keeping TradieRates running
- We work to keep TradieRates available and your information backed up, but we can't promise it will never be interrupted. Site visits keep working on your phone without signal.
- We update TradieRates regularly. Updates arrive automatically.
11. Responsibility
- Nothing in this agreement takes away rights you have under the Australian Consumer Law that can't be excluded.
- Apart from those rights, our total responsibility to you for anything to do with TradieRates is limited to the fees you paid us in the 12 months before the problem happened, and we are not responsible for lost profits or indirect losses.
- You are responsible for how your business uses TradieRates, including the quotes you send and the information you store.
12. Ending the agreement
You can end it by cancelling (section 5). We may suspend or end your access if fees remain unpaid (section 4), or if TradieRates is misused, after telling you why where we reasonably can.
13. Changes to this agreement
We may update this agreement. If we do, the owner will be asked to agree to the new version the next time they sign in. The version date is shown at the top.
14. General
- This agreement is governed by the laws of Western Australia.
- Notices can be sent by email: to you at the owner's email address, and to us at joseph@dynamicglobal.com.au.
- If any part of this agreement can't be enforced, the rest still applies.